30-Day Returns and Exchanges
We offer a 30-day return and exchange period for eligible products. The 30-day period begins on the date your order is delivered.
Please contact our customer care team before sending any item back. We will confirm eligibility and provide the appropriate return instructions.
Free Return Shipping
For approved returns, we provide a prepaid return shipping label or another free return method.
Return shipping is also covered when an item arrives damaged, defective, incorrect, or missing required contents.
Items Not Eligible for No-Reason Returns
The following items are not eligible for a no-reason return:
- Custom-made products
- Clearance or Final Sale products
- Gift cards
- Opened intimate or hygiene-sensitive products
These exclusions do not limit any rights or remedies that may apply when a product arrives damaged, defective, incorrect, or incomplete, or where applicable law provides additional protections.
Exchanges
Eligible exchanges are available within the same 30-day period. Once we confirm that an exchange is eligible, we will provide the next steps and arrange the replacement as appropriate.
Refunds
After an approved return is received and reviewed, the refund will be issued to the original payment method.
Please allow 5–10 business days after the refund is issued for the credit to appear on your account. Actual posting times may vary depending on your bank or payment provider.
Order Cancellation
You may request cancellation before your order ships. Please contact us as soon as possible because we may be unable to cancel an order once it has entered the shipping process.
Orders that have already shipped are handled according to the return and exchange terms above.
Contact Information
Store Name: RYZE COFFEE
Email: phamkhoarobot367157@gmail.com
Phone: (302) 322-7917
Business and Return Address: 112 Louise Road, Chelsea Estates, DE 19720, United States
Customer Care Hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York)
For questions about a return, exchange, refund, or cancellation, please contact our customer care team before sending merchandise back.