The answers below provide a quick overview of common questions about our products, orders, shipping, payments, and returns. Please refer to the applicable store policy for complete terms and conditions.
Do you ship outside the United States?
No. We currently ship only to valid addresses within the United States. Standard shipping is available for U.S. orders.
How long does delivery take?
Orders are normally processed within 1–2 business days. After shipment, standard carrier transit generally takes an estimated 4–6 business days.
Will I receive tracking information?
Yes. A tracking number is provided after your order has been shipped. Please allow a short period for the carrier's tracking system to register the first scan.
Can I return or exchange an item?
Yes. Eligible items may be returned or exchanged within 30 calendar days after delivery, including no-reason returns subject to the exclusions stated in our Refund Policy.
Who pays for return shipping?
For approved returns, the merchant provides a prepaid return shipping label or another return method at no cost to the customer. This applies to eligible change-of-mind returns as well as orders involving damaged, defective, incorrect, or missing items.
Are any items excluded from no-reason returns?
Yes. Custom-made goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are excluded from the no-reason return program. These exclusions do not limit remedies that may apply to damaged, defective, incorrect, or incomplete orders.
When will my refund be issued?
Once an approved return has been received and reviewed, the refund is sent to the original payment method. Please allow 5–10 business days after the refund is issued for the credit to appear, depending on the financial institution.
Can I cancel my order?
You may request cancellation before the order is shipped. Once an order has been dispatched, the applicable return and exchange terms in our Refund Policy will apply.
What payment methods and currency do you accept?
Checkout is processed in USD. Eligible payment cards may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, depending on the payment methods available at checkout and authorization by the card issuer.
Will sales tax be charged?
Taxes are collected where required by applicable law. The final amount, including any applicable tax, is displayed during checkout.
What types of products do you offer?
Our current assortment includes:
- Mushroom coffee
- Mushroom matcha
- Mushroom chai
- Chicory beverages
- Hot cocoa
- Superfood creamers
- Overnight oats
- Roast blends
- Starter sets
- Curated bundles
Product availability may change over time. Please refer to the individual product page for the most current information.
Where can I find ingredients and product instructions?
Each product page provides the applicable product information available for that item. Customers should review the product listing and packaging for ingredients, allergen information, preparation instructions, storage requirements, serving guidance, and applicable warnings before using the product.
Merchant & Customer Care Information
Store name: RYZE COFFEE
Domain: simplpmushroomcoffee.shop
Email: phamkhoarobot367157@gmail.com
Phone: (302) 322-7917
Physical and return address: 112 Louise Road, Chelsea Estates, DE 19720, United States
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).